UPDATED POSTING 3/30/2024
My dad’s mother moved to Los Angeles in the early 1900’s with her parents and two young sons. My dad used to ride his bicycle over rolling meadows where I would later attend UCLA in the 60’s. I was born in Los Angeles, California in April, 1945
My mom and her brother, my uncle, were both performers. My uncle came from Oregon to Hollywood in the big band era and started an orchestra while working in the furniture business. My mom followed him as a dancer – both tap and ballet and took a job in a flower shop frequented by a man who would become my dad. He was a salesman in the stationery business in Hollywood.
Just before I turned five, the family moved from Los Angeles to Ventura, California when my dad became part owner of a stationery store. My mom died when I was five. My dad remarried an employee who had known me since birth. She did volunteer work with the Red Cross.
My first summer job was with the City of Ventura Highway department (mainly hoeing weeds along the roads). On weekends I worked at the launching ramp at the new Ventura Marina.
I attended UCLA where I also signed up for Navy ROTC which helped with books and tuition in exchange for 3 years of my life. At the end of my sophomore year I switched to the Marine option and went to Marine boot camp at Quantico the summer following my Junior year (1966). During camp I really appreciated my weed hoeing experience as many of the activities involved upper body strength.
I graduated from UCLA in 1967 with a degree in Speech Communications. Within a few days I was married to my first wife Kathy and we drove cross-country to Quantico for TBS. Being asthmatic as a kid, I was always short-winded. Thanks to Dave Peake and Rob Winn for several pushes “over the hill”. As TBS concluded, I put in for Engineering and Language School, expecting 6 weeks of Vietnamese. Upon graduating from TBS, I first served two months as an assistant Personnel Officer at Quantico while I waited for Engineer School to start at Camp Lejeune. We were there for six weeks while I learned to drive bulldozers and blow up things, then we had six weeks to report to the Presidio at Monterey where I was to spend a full year learning Thai. By the time Thai language school finished, I had completed 2 of my 3 years military commitment.
During Thai school, I devised a system for teaching the Thai alphabet in half the time. I applied to the Commandant to stay on at the Presidio for my last year to perfect the system. The response was “you can stay for a year, but you need to extend for another year so you can go to Vietnam”. I declined and arrived in Vietnam as a 1st Lieutenant in March, 1969 – when most TBS 1-68 graduates were already home.
Vietnam was relatively uneventful for me. We spent most of our time policing our own troops, dealing with racial issues and drugs. After 8 months, I was about to leave on R&R and my mother-in-law at the time suffered a stroke, so I came home on emergency leave (thanks to my stepmother’s Red Cross connections). After making care facility arrangements, I only had two months remaining of my three year hitch, so I was stationed at Camp Pendleton to finish up. While there, I attended a job fair for officers getting out of the service. The company reps spoke in alphabetic order so the Xerox rep was last. Everyone was looking for sales reps but as he was sitting down, the Xerox rep said something about an administrative management position in the Santa Ana Regional office. I got the job. I was at the Region about a year and a half before they sent me to the Anaheim Branch for another year and a half. In those jobs I was learning the company’s “paper-based” system for processing orders for renting Xerox copiers.
In 1974 I was asked to be part of a Task Force being assembled in Rochester, NY to determine how to use Xerox’s new mini-computers to automate the paper-based system throughout the seventy-some branches across the country. My role in that task force led to a job offer in Rochester.
We completed the implementation of the new system in all branches ahead of schedule largely due to the use of computer-based training, or CBT. We would mail out large training disk packs ahead of time so the branch personnel could “practice” on their own equipment. When our trainer arrived onsite the employees would start inputting live data. We were onsite to deal with the “future shock” as processed reports would print out the next morning instead of being mailed back several days later.
Once the launch of the new system was rolling smoothly, I was tapped to become part of a new computer-based training department at Xerox. By 1982 we were logging over 52,000 connect hours of online training each year. That use of CBT was largely responsible for the company not having to add an entire new wing to the Leesburg Training Facility, not to mention saving millions of dollars in airfare.
After being in Rochester for a couple of years, I found myself a “born-again bachelor” as my wife moved to Dogpatch Arkansas with our two sons, Brett and Brian.
I bought a fixer-upper house that kept me busy for about 3 years. One day I noticed an audition notice for “The Mind With A Dirty Man”. I tried out and was cast as the Priest on the Pornographic Film Review Board. The Producer of that show would become the second Kathy Piper. She also had two sons — Brian and David, so I only had one new name to learn.
In 1983 I left Xerox and started Creative Approaches, Inc. (CAI). We were the first custom CBT company in the entire world. Early on, most of our projects were mainframe-based. We were developing and sending courses on magnetic tapes to many of the country’s Fortune 500 companies.
Being in the middle of societal computerization, CAI was constantly “chasing technology”; from Mainframe to AS/400 to DOS to OS/2 to Windows, the Internet and ultimately to the phone. During the OS/2 days, IBM kept sending project after project, then one day we learned that IBM was canceling OS/2 – Microsoft’s Windows had WON!
In 1995 the firm developed its own (and first) Web site. By 2007, Web site and Web Application development revenues had become half of our total revenue. At the time of selling the company in 2012, the CBT-to Web Development ratio was more like 40:60.
Three of our four sons (and all 12 grandchildren) now live within 20 minutes of my house. My wife and I started a Community Theatre troupe that just finished our 43rd year of performances – whew! Sadly, she passed this past January after 3 years in Assisted Living suffering from Alzheimer’s.
I am very thankful for and proud of my Marine Corps experience. It definitely gave me confidence in myself as I did things I never thought I could. I feel strongly that certainly every American male should serve in the military.